Warranty Policy

Last Updated: October 2025

1. Warranty Overview

Dargo provides a limited warranty on all hardware devices purchased directly from our ecommerce store. This warranty covers manufacturing defects and hardware malfunctions under normal use conditions.

We stand behind the quality of our products and are committed to ensuring your Dargo device operates as intended when used in accordance with our Terms of Use.

2. Warranty Period

Your Dargo device is covered by a 1-year (12-month) limited warranty from the date you receive the product.

2.1 Warranty Start Date

The warranty period begins on the date the product is delivered to you, as confirmed by the shipping carrier's "delivered" timestamp. This is the same date used for our Return & Refund Policy.

Example: If your carrier delivers your device on January 15, 2025, your warranty expires on January 14, 2026.

2.2 Automatic Warranty Activation

No warranty registration required! If you purchased your Dargo device directly from our store, your warranty is automatically activated upon delivery. You do not need to register your product or activate your warranty.

Your proof of purchase (order confirmation and delivery confirmation) serves as your warranty documentation.

2.3 Proof of Purchase Required

To receive warranty service, you must provide:

  • Original order number or receipt from Dargo
  • Delivery confirmation showing the delivery date
  • Device serial number (if applicable)

3. What Is Covered

This warranty covers defects in materials and workmanship that occur during normal use of the Dargo device. Specifically, the warranty covers:

3.1 Manufacturing Defects

  • Faulty components that were defective at the time of manufacture
  • Hardware failures due to manufacturing errors
  • Defective materials used in construction
  • Assembly or production defects

3.2 Hardware Malfunctions

  • Power supply failures not caused by external factors
  • Internal component failures during normal operation
  • Connectivity hardware issues (ports, antennas, etc.)
  • Storage or processing component failures

3.3 Dead on Arrival (DOA)

  • Devices that do not function when first received
  • Must be reported within 7 days of delivery
  • Expedited replacement process for DOA units

4. What Is NOT Covered

This warranty does not cover the following situations:

4.1 Normal Wear and Tear

  • Cosmetic wear from regular use
  • Minor scratches or scuffs that do not affect functionality
  • Discoloration or fading of materials over time
  • Natural degradation of components within normal parameters

4.2 Physical Damage

  • Drops, impacts, or crushing damage
  • Cracks, breaks, or dents in the housing
  • Liquid damage or water exposure
  • Damage from extreme temperatures
  • Fire, electrical surge, or lightning damage (unless caused by device defect)

4.3 Misuse and Abuse

  • Use of the device contrary to instructions or documentation
  • Operating the device in unauthorized environments
  • Overclocking, modification, or unauthorized alterations
  • Use with incompatible accessories or power sources
  • Failure to follow maintenance guidelines

4.4 Unauthorized Modifications

  • Opening or disassembling the device (voids warranty)
  • Removing or altering serial numbers or warranty labels
  • Installing unauthorized hardware or software modifications
  • Repairs performed by unauthorized service providers

4.5 Service Termination

IMPORTANT: This warranty does NOT cover devices that are non-functional due to service termination for violations of our Terms of Use.

  • Devices rendered non-functional due to traffic routing service termination
  • Service suspension or termination for policy violations
  • Account closure or service restrictions

As stated in our Terms of Use, the Dargo device requires our web service to function. If service is terminated due to policy violations, the device will not work, and this is not covered by warranty.

4.6 Software and Service Issues

  • Issues with third-party applications installed on the device
  • Traffic routing service interruptions not caused by device defect
  • Network connectivity issues outside of device hardware
  • Software bugs or compatibility issues (addressed through updates)
  • Data loss or corruption

4.7 Other Exclusions

  • Damage from pests, mold, or environmental factors
  • Theft, loss, or mysterious disappearance
  • Accessories, cables, or packaging materials
  • Cosmetic damage that does not affect device performance
  • Issues arising after the warranty period has expired

5. Warranty Claim Process

If you experience a hardware issue covered by this warranty, follow these steps:

Step 1: Contact Support

Email our support team at support@dargo.net with:

  • Subject Line: "Warranty Claim - [Order Number]"
  • Order Number: Your original purchase order number
  • Delivery Date: Date you received the device
  • Problem Description: Detailed description of the issue
  • Photos/Videos: Visual documentation of the problem (if applicable)
  • Troubleshooting Steps: What you've already tried

Step 2: Troubleshooting

Our support team will work with you to:

  • Diagnose the issue remotely if possible
  • Provide troubleshooting steps and solutions
  • Determine if the issue is covered under warranty
  • Verify your warranty status and eligibility

Step 3: Warranty Approval

If the issue is determined to be covered under warranty, we will provide:

  • Warranty claim approval confirmation
  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label
  • Instructions for packaging and returning the device

Step 4: Device Return

Ship the defective device to us:

  • Pack the device securely in its original packaging (if available)
  • Include the RMA number on the outside of the package
  • Use the prepaid shipping label we provide
  • Keep your tracking number for reference
  • Remove any personal data or accounts before shipping

Step 5: Repair or Replacement

Upon receiving your device, we will:

  • Inspect the device within 3-5 business days
  • Confirm the warranty claim is valid
  • Either repair the device or provide a replacement
  • Ship the repaired or replacement device back to you

Step 6: Receive Your Device

We will send you:

  • A repaired device (same unit, fixed)
  • OR a replacement device (may be new or refurbished)
  • Shipping typically takes 5-7 business days
  • You will receive tracking information via email

6. Replacement and Repair Terms

6.1 Repair vs. Replacement

Dargo reserves the right to determine whether a device will be repaired or replaced based on:

  • Nature and severity of the defect
  • Cost-effectiveness of repair vs. replacement
  • Availability of parts and replacement units
  • Age of the device and warranty remaining

6.2 Refurbished Replacements

Replacement devices may be new or refurbished units. Refurbished devices:

  • Are fully tested and certified to meet Dargo standards
  • Function equivalent to new devices
  • May have minor cosmetic differences
  • Carry the remainder of the original warranty period

6.3 Warranty Transfer to Replacement

If you receive a replacement device:

  • The replacement inherits the remaining warranty period from your original device
  • Warranty does NOT restart or extend
  • Example: If your original device had 8 months of warranty remaining, the replacement has 8 months of warranty

6.4 Ownership of Defective Devices

Devices replaced under warranty become the property of Dargo. You cannot request the return of a defective device that has been replaced.

7. Warranty Claim Timeline

Expected timeline for warranty service:

  • Initial Response: 1-2 business days from claim submission
  • Troubleshooting: 1-3 business days (if needed)
  • Return Shipping: Varies based on your location (you ship to us)
  • Inspection: 3-5 business days after we receive the device
  • Repair/Replacement: 3-7 business days
  • Return Shipping: 5-7 business days (we ship to you)
  • Total Time: Approximately 2-4 weeks from initial claim

We will keep you informed via email throughout the process.

8. Out-of-Warranty Service

If your device is outside the warranty period or the issue is not covered by warranty, we may offer paid repair services:

8.1 Paid Repair Options

  • Contact support@dargo.net for a repair quote
  • Pricing depends on the type of repair needed
  • You pay for shipping both ways
  • Repair quote must be approved before work begins
  • Payment required before device is returned to you

8.2 Device Replacement Purchase

Alternatively, you may purchase a new device at the current retail price with a potential discount for returning your old device for recycling.

9. International Warranty

For international customers:

  • Same 1-year warranty period applies
  • Warranty claims require return shipping to our service center
  • You are responsible for return shipping costs and customs fees
  • We cover shipping costs for sending repaired/replacement devices back to you
  • Import duties and taxes may apply upon return shipment
  • Processing times may be longer due to international shipping

10. Limitations of Warranty

10.1 Exclusive Remedy

Your exclusive remedy under this warranty is repair or replacement of the defective device. Dargo is not liable for:

  • Incidental or consequential damages
  • Loss of data, time, or profits
  • Business interruption or lost revenue
  • Costs of substitute devices or services during warranty service
  • Any damages beyond the original purchase price of the device

10.2 No Extended Warranties

This warranty is the complete and exclusive warranty provided by Dargo. We do not offer extended warranty plans at this time.

10.3 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, DARGO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

11. Fraudulent Claims

Dargo takes warranty fraud seriously. The following actions may result in claim denial and account termination:

  • Submitting false or misleading information
  • Damaging a device intentionally to obtain a replacement
  • Swapping components between devices
  • Returning a different device than the one purchased
  • Multiple suspicious warranty claims

We reserve the right to refuse warranty service if fraud is suspected and may pursue legal action in cases of warranty fraud.

12. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary by state or country. Some jurisdictions do not allow limitations on implied warranties or exclusions of incidental or consequential damages, so the above limitations may not apply to you.

13. Contact Information

For warranty claims or questions about this warranty policy, please contact us:

  • Email: support@dargo.net
  • Subject Line: Include "Warranty Claim" or "Warranty Question"
  • Include: Order number and delivery date
  • Response Time: 1-2 business days

14. Policy Changes

We reserve the right to update this Warranty Policy at any time. Changes will be effective immediately upon posting to our website. The warranty policy in effect at the time of your purchase will apply to your device.

Your warranty coverage is based on the terms in place when you received your device.