Privacy Policy

Last Updated: July 2026

1. Introduction

Welcome to Dargo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase our products, and use our services.

Dargo provides residential web server devices that allow you to host websites, applications, and bots from your home. Our services include our web portal for device management and access to curated open-source applications.

2. Information We Collect

2.1 Account Information

When you register for a Dargo account, we collect:

  • Email Address: Required for account creation, authentication, and communication
  • Password: Stored in encrypted form for account security
  • Name: To personalize your account and communications

2.2 Purchase Information

When you purchase a Dargo device, we collect:

  • Shipping Address: To deliver your device
  • Billing Information: Processed securely through our payment processors (Shopify Payment, PayPal, and Stripe)
  • Order History: To manage your purchases and provide customer support

2.3 Device Information

When you use your Dargo device, we may collect:

  • Device ID: To identify and manage your device
  • Device Status: To monitor device health and performance
  • Installed Applications: To help you manage your apps through our portal
  • IP Address: For device connectivity and security purposes

2.4 Usage Information

We automatically collect information about your interactions with our website and services:

  • Browser Type and Version: To optimize website performance
  • Device Information: Operating system, screen resolution
  • Log Data: Access times, pages viewed, and referring websites
  • Cookies: For authentication and preferences (see Section 6)

2.5 Dargo Windows App

The Dargo desktop app for Windows has its own scoped privacy notice at dargo.net/privacy-app — that page is the canonical description of what the app collects on your PC and what it transmits. The summary below covers the same behaviors so this policy stays complete.

Dargo is an optional Windows desktop application (available from the Microsoft Store) that turns a personal PC into a Dargo device without you needing to touch a command line. If you choose to install and run the app, please note:

What the app does on your PC. During setup, and only after you click through the wizard steps, the app will:

  • Enable Windows Subsystem for Linux (WSL 2) and the Virtual Machine Platform feature if they are not already on. Windows may prompt for a restart.
  • Install a fresh copy of Ubuntu 24.04 inside WSL 2 (a self-contained Linux user-space; it does not affect the rest of your Windows installation).
  • Download the Dargo agent binary from install.dargo.net/binaries and place it under /opt/dargo inside the Ubuntu environment.
  • Register a Windows scheduled task (DargoBYOD_KeepAlive) that keeps the Ubuntu environment alive in the background so your device stays reachable while your PC is on.
  • Write a small configuration file to %USERPROFILE%\.wslconfig that disables WSL's idle shutdown.
  • Open a persistent outbound TLS connection from your PC to Dargo's tunnel server (lb.mydargo.com, port 7443).
  • Route inbound HTTP/HTTPS requests for the subdomains you choose (*.mydargo.com) through that outbound tunnel to the apps running on your PC — this is what makes your device publicly reachable.

What the app collects and transmits:

  • The install token you paste from the portal is exchanged once with install.dargo.net to fetch the credentials for the specific pre-provisioned device you just created.
  • Device identity + tunnel credentials (series number, tunnel ID, tunnel authentication token) are stored locally inside the Ubuntu environment at /opt/dargo/otac/config/config.json with restricted (0600) permissions. They are transmitted only to Dargo's tunnel server as part of the outbound connection above.
  • Tunnel liveness signals (whether your device is currently connected, when it was last seen, how many bytes have flowed through the tunnel this month) are recorded on our infrastructure and shown to you at my.dargo.net. This is used for billing where applicable and for the online/offline status indicator in the portal.
  • The app does not scan, index, or upload files from your Windows filesystem. It does not read from any folder outside its own installation directory and the Linux environment it manages.

What the app does NOT do:

  • It does not open any inbound network ports on your Windows firewall — all traffic reaches your device through the outbound tunnel Dargo maintains.
  • It does not send anonymous telemetry, usage analytics, or crash reports to Dargo. The only network traffic the app itself generates is the credentials exchange described above and the FRP tunnel connection.
  • It does not modify Windows system files outside the standard WSL feature enablement performed by Windows itself.

Uninstalling. The app's Uninstall action removes the dargo agent from the Ubuntu environment, releases your device's tunnel credentials on our infrastructure (so the device stops being reachable), and stops the keep-alive scheduled task. To also remove WSL 2, Ubuntu, or the .wslconfig file itself, follow Microsoft's standard uninstall path from Settings → Apps.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Process and fulfill your device orders
  • Provide access to our web portal for device management
  • Enable app installation and management on your device
  • Authenticate your account and maintain security

3.2 Communication

  • Transactional Emails: Order confirmations, shipping updates, and account notifications
  • Service Updates: Important information about your device, software updates, and security patches
  • Customer Support: Responding to your inquiries and providing assistance
  • Newsletter: Optional promotional content about new features, apps, and offers (you can opt-out anytime)

3.3 Improvement and Analytics

  • Analyze usage patterns to improve our services
  • Develop new features and applications
  • Monitor and improve device performance
  • Ensure website and service security

4. Email Communications and Your Choices

4.1 Required Communications

We will send you essential emails related to:

  • Account creation and verification
  • Order confirmations and shipping updates
  • Critical security alerts and service updates
  • Important changes to our terms or policies

You cannot opt-out of these essential communications as they are necessary for the service.

4.2 Optional Communications

We may send you optional emails including:

  • Product updates and new features
  • New application announcements
  • Tips and tutorials
  • Promotional offers and newsletters

You can opt-out of these communications at any time by:

  • Clicking the "Unsubscribe" link in any promotional email
  • Updating your email preferences in your account settings
  • Contacting our support team

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

  • Payment Processing: Shopify Payment, PayPal, and Stripe for secure payment processing
  • Shipping: Shipping carriers to deliver your device
  • Email Services: Email service providers to send communications
  • Cloud Hosting: For website and portal infrastructure

5.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Protect the rights and safety of our users

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged into your account
  • Remember your preferences (theme, language)
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted password storage
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Access controls and authentication requirements

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Data Rights

You have the following rights regarding your personal information:

8.1 Access and Portability

  • Request a copy of your personal information
  • Download your data in a portable format

8.2 Correction and Updates

  • Update your account information through the portal
  • Correct inaccurate information

8.3 Deletion

  • Request deletion of your account and personal information
  • Note: Some information may be retained for legal or business purposes

8.4 Communication Preferences

  • Opt-out of marketing emails
  • Manage notification preferences

To exercise these rights, contact us at privacy@dargo.net or through your account settings.

9. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations and analytics

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Users

Dargo operates globally. Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Third-Party Applications

Your Dargo device allows you to install third-party open-source applications. Please note:

  • These applications are developed and maintained by third parties
  • Each application may have its own privacy policy and data practices
  • Dargo is not responsible for the privacy practices of third-party applications
  • Data collected by applications you install is stored on your device
  • We recommend reviewing the privacy policies of applications before installation

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We may notify you via email if changes are material, but we are not obligated to do so
  • Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy inquiries: privacy@dargo.net

General inquiries: contact form

Website: https://dargo.net

We will respond to your inquiry within 30 days.

15. Your Consent

By using our website, purchasing our products, and creating an account, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.