1. Introduction
Welcome to Dargo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase our products, and use our services.
Dargo provides residential web server devices that allow you to host websites, applications, and bots from your home. Our services include our web portal for device management and access to curated open-source applications.
2. Information We Collect
2.1 Account Information
When you register for a Dargo account, we collect:
- Email Address: Required for account creation, authentication, and communication
- Password: Stored in encrypted form for account security
- Name: To personalize your account and communications
2.2 Purchase Information
When you purchase a Dargo device, we collect:
- Shipping Address: To deliver your device
- Billing Information: Processed securely through our payment processors (Shopify Payment, PayPal, and Stripe)
- Order History: To manage your purchases and provide customer support
2.3 Device Information
When you use your Dargo device, we may collect:
- Device ID: To identify and manage your device
- Device Status: To monitor device health and performance
- Installed Applications: To help you manage your apps through our portal
- IP Address: For device connectivity and security purposes
2.4 Usage Information
We automatically collect information about your interactions with our website and services:
- Browser Type and Version: To optimize website performance
- Device Information: Operating system, screen resolution
- Log Data: Access times, pages viewed, and referring websites
- Cookies: For authentication and preferences (see Section 6)
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Process and fulfill your device orders
- Provide access to our web portal for device management
- Enable app installation and management on your device
- Authenticate your account and maintain security
3.2 Communication
- Transactional Emails: Order confirmations, shipping updates, and account notifications
- Service Updates: Important information about your device, software updates, and security patches
- Customer Support: Responding to your inquiries and providing assistance
- Newsletter: Optional promotional content about new features, apps, and offers (you can opt-out anytime)
3.3 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and applications
- Monitor and improve device performance
- Ensure website and service security
4. Email Communications and Your Choices
4.1 Required Communications
We will send you essential emails related to:
- Account creation and verification
- Order confirmations and shipping updates
- Critical security alerts and service updates
- Important changes to our terms or policies
You cannot opt-out of these essential communications as they are necessary for the service.
4.2 Optional Communications
We may send you optional emails including:
- Product updates and new features
- New application announcements
- Tips and tutorials
- Promotional offers and newsletters
You can opt-out of these communications at any time by:
- Clicking the "Unsubscribe" link in any promotional email
- Updating your email preferences in your account settings
- Contacting our support team
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
5.1 Service Providers
- Payment Processing: Shopify Payment, PayPal, and Stripe for secure payment processing
- Shipping: Shipping carriers to deliver your device
- Email Services: Email service providers to send communications
- Cloud Hosting: For website and portal infrastructure
5.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Protect the rights and safety of our users
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember your preferences (theme, language)
- Analyze website traffic and usage patterns
- Improve website performance and user experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted password storage
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and authentication requirements
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Data Rights
You have the following rights regarding your personal information:
8.1 Access and Portability
- Request a copy of your personal information
- Download your data in a portable format
8.2 Correction and Updates
- Update your account information through the portal
- Correct inaccurate information
8.3 Deletion
- Request deletion of your account and personal information
- Note: Some information may be retained for legal or business purposes
8.4 Communication Preferences
- Opt-out of marketing emails
- Manage notification preferences
To exercise these rights, contact us at privacy@dargo.net or through your account settings.
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support business operations and analytics
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. International Users
Dargo operates globally. Your information may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
12. Third-Party Applications
Your Dargo device allows you to install third-party open-source applications. Please note:
- These applications are developed and maintained by third parties
- Each application may have its own privacy policy and data practices
- Dargo is not responsible for the privacy practices of third-party applications
- Data collected by applications you install is stored on your device
- We recommend reviewing the privacy policies of applications before installation
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We may notify you via email if changes are material, but we are not obligated to do so
- Your continued use of our services after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
15. Your Consent
By using our website, purchasing our products, and creating an account, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.