Dargo Windows App — Privacy Notice

1. What this notice covers

This page describes what the Dargo desktop app for Windows collects and transmits when you install and run it. It is intentionally scoped to that one product — nothing on this page describes how our website, the my.dargo.net portal, our online store, or our device shipping process handle data.

For the wider platform's data practices — account registration, purchases, portal usage, marketing communications — see the full Dargo Privacy Policy. If you set up a BYOD device with this app you will also have a my.dargo.net account, and the wider policy governs that account.

2. What the app collects on your PC

The app is a setup wizard plus a tray-resident management window. During and after setup it handles the following information locally on your PC:

• The install token you paste from my.dargo.net. This is a short, single-use string. The app sends it to install.dargo.net once to fetch the credentials for the specific pre-provisioned device you just registered.
• Device tunnel credentials returned by the token exchange. These include your device's series number, a tunnel ID, and a tunnel authentication token. They are stored inside the Ubuntu environment the app installs on your PC, at /opt/dargo/otac/config/config.json, with file permissions 0600 (root-only read).
• Configuration the app writes to Windows. A one-line settings file at %USERPROFILE%\.wslconfig (WSL 2 idle-timeout override) and a scheduled task called DargoBYOD_KeepAlive that runs a hidden background process keeping the Ubuntu environment alive.

The app does not ask for or collect your name, email address, physical address, phone number, password, payment details, or any information from your Microsoft account.

3. What the app transmits, and to where

• To install.dargo.net: a one-time HTTPS request that exchanges the install token for device credentials. Also a one-time HTTPS download of the Dargo agent binary from install.dargo.net/binaries.
• To lb.mydargo.com on TCP port 7443: a persistent outbound TLS tunnel opened by the Dargo agent inside the Ubuntu environment. This tunnel is what makes your device reachable at your chosen *.mydargo.com subdomain. Because it is a normal TCP connection, Dargo's tunnel server necessarily sees your public IP address for as long as the connection is open.
• To download.docker.com: only during setup, and only if Docker is not already installed. Docker is downloaded from its official apt repository under Docker's own terms.

Dargo's servers record the following as a natural byproduct of maintaining the tunnel and running the portal:

• Liveness signals — whether your device is currently connected, and the timestamp of its last successful check-in. These are what drive the online/offline indicator on my.dargo.net.
• Aggregate traffic counters — how many bytes have flowed through your tunnel this month. These are used for billing where applicable and are visible to you on the portal.
• Standard connection metadata — public IP address, connection time, and standard TLS negotiation details, kept as long as the tunnel is open.

4. What the app does NOT do

• It does not open inbound network ports on your Windows firewall. All traffic reaches your device through the outbound tunnel Dargo maintains.
• It does not scan, index, read, or upload files from your Windows filesystem. It does not read from any folder outside its own installation directory and the Ubuntu environment it manages.
• It does not send anonymous telemetry, usage analytics, crash reports, or A/B experimentation events. The only network traffic the app itself generates is the credentials exchange and the FRP tunnel connection described above.
• It does not modify Windows system files outside the standard WSL feature enablement performed by Windows itself.
• It does not access, collect, or transmit anything about children.
• It does not display advertising.
• It does not enable users to interact with other people online.

5. How to remove everything

The app's Uninstall button removes the Dargo agent from the Ubuntu environment, releases your device's tunnel credentials on our infrastructure (so the device stops being reachable), and stops the keep-alive scheduled task. The persistent connection to lb.mydargo.com is torn down within seconds and the credentials cannot be reused.

To also remove Windows Subsystem for Linux, Ubuntu, and the .wslconfig file itself, follow Microsoft's standard uninstall path from Settings → Apps.

6. Data retention

Tunnel liveness signals and aggregate traffic counters are retained for 90 days on our infrastructure, so that we can render the portal's history views and compute monthly bills. Public IP addresses recorded as connection metadata are dropped when the connection closes; they are not tied to any long-term profile.

If you uninstall the app your device row on our infrastructure is retained until you delete your my.dargo.net account or explicitly ask us to remove it — some users install and uninstall a device from the same physical PC repeatedly and want the same series number to keep working.

7. Your rights

The rights described in Section 8 of the main Dargo Privacy Policy — access, portability, correction, deletion, communication preferences — apply to any data the app or its associated services hold about you. To exercise any of them, email privacy@dargo.net or use the contact form.

8. Contact

We will respond to your inquiry within 30 days.

9. Changes to this notice

We may update this notice from time to time to reflect changes in the app's behavior. The "Last Updated" date at the top of this page changes on every material update. Because this page is scoped to a specific published version of the app, older versions may reference this URL and describe more or fewer behaviors than the current text; we deliberately preserve the most recent published version at this URL rather than every historical revision.